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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rain

October 26, 2024

5  out of  5
rating by Rain
"Charleen was a pleasure to work with. Highly recommended!"
We responded:
"Thank you so much for the review and kind words about Charleen!! Charleen and our entire team strive to consistently provide great service along with great Insurance Rates!"
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Nikki Knows Homes

October 4, 2024

5  out of  5
rating by Nikki Knows Homes
"Suzanne from State Farm, Ed Kalpagian was a pleasure with whom to work! So knowledgeable about the insurance industry and was able to guide me as to what policy truly suited my needs. Great follow up as well!"
We responded:
"Thank you so much for your business as well as taking the time to give us a review. Especially, the kind words about Suzanne, who exemplifies our value balancing great insurance rates combined with stellar service!"
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Rhac

August 14, 2024

5  out of  5
rating by Rhac
"I had Darlene help me set up a new policy and she made it both easy to comprehend and was a very lovely person. Thank you, Darlene!"
We responded:
"Thank you so much for the review and your kind words!! We pride ourselves on providing the best value & balance of great insurance rates combined with great insurance service. Darlene exemplifies both! We appreciate your business!"
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michael pelic

August 9, 2024

5  out of  5
rating by michael pelic
"Great people to work with. Very fast at getting quotes and paperwork for new vehicles. Never had a bad experience"
We responded:
"Thank you Michael for your rating and review! We always try to provide the best value of great insurance rates with great service. We appreciate your business as well as your review!"
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James Newell

August 5, 2024

4  out of  5
rating by James Newell
"Nice office. Success with a renters insurance policy, business insurance did not go so well. The point of this review is to simply inform what can happen with a business insurance policy that I imagine clients are not aware of. Employees there are very friendly. To start: if you sign and prepay for a business policy, the underwriter for State Farm can potentially change that policy classification in a couple months time to more than double your premium even though all business parameters remain unchanged. I understand if you mislead an insurance company about your business — that is not in good faith and was not the case here. In my case, I received an amended bill several months after signing and paying for my policy. This bill was more than double what I had already paid. I thought this was a clerical error and reached out to the Allendale office with several phone calls over the course of a few months receiving a “yes, we’ll take care of it response.” As I continued to receive bills in the mail, realizing that talking to someone on the phone would not resolve the issue, I finally visited in person at the local office for them to understand what happened and that the underwriter made this “unilateral” change. Unfortunately, the many months prior with calls yielded no discovery on their part. In the end, this was resolved by calling the corporate office and filing a complaint. If I didn’t reach out to corporate I would have been out over $1k and a lot of wasted time. I imagine I am a unique case, and that business insurance I am told is not their focus. I do have a renters insurance policy there and will continue to do so for its duration. Also, for context I have an Amica auto policy for home and insurance and they are more pricy but an excellent company. So let me sum this up. Nice people at the Allendale office, they have lots of great Google reviews so they must be doing something right. Just be aware of what can happen with a business policy. Below is my original review regarding my renters policy which was a good experience. ———- Review from April 2023: Very nice office to work with overall. Was taken care of quickly and efficiently after walking in on a Friday afternoon. Annmarie was very pleasant to work with. She offered several options to get us the right coverage. Highly recommend."
We responded:
"Thank you so much for taking the time to recognize Annmarie's efforts and for recommending her services to others, James! We strive to go the extra mile to provide you with the insurance you need and the customer care that you deserve! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
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charles bollinger

July 10, 2024

5  out of  5
rating by charles bollinger
"I connected with Ed a few years ago on a Home and Auto policy. In 2022 my recently finished basement flooded as did many homes in the area. Working with Ed and the State Farm adjuster we came to an agreement on what needed to be replaced and all associated costs. I could not be happier with the overall process and settlement. A very solid Company."
We responded:
"Thank You Charles for the review and your kind words! We love providing competitive insurance rates and great customer service with customers like you!"
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Joe Purritano

March 6, 2024

5  out of  5
rating by Joe Purritano
"The in-house agent - Ms. Suzanne Tax was a pleasure to talk to. She was patient, informed, honest and calm throughout the lengthy call for both my car & home owners policy review. I strongly recommend her services via The State Farm Group out of Agent Ed Kalpagian Allendale, NJ office"
We responded:
"Joe, You’re review and kind words are appreciated! Suzanne and our entire team are committed to providing the best advice & guidance along with competitive Auto & Home Insurance rates. We appreciate your business!"
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Tamara Zarov

January 4, 2024

5  out of  5
rating by Tamara Zarov
"I had the pleasure of working with Charleen who helped update my home and auto insurance policies, and I am thrilled with the results. She was able to secured a better and more affordable deal. I highly recommend Charleen and this company to anyone in search of a stress-free and cost-effective insurance experience. The personalized service and significant savings I received exceeded my expectations, and I am confident that others will benefit from Charleen's expertise and the company's commitment to client satisfaction."
We responded:
"Thank You Tamara for your kind words & review!! A special Thank you for acknowledging Charleen. She is always proving the best overall value when it comes to Auto Insurance rates, Homeowner's Insurance Rates and Life Insurance as well! I am not surprised you had a great experience and welcome to our agency! "
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Sami Fanik

December 30, 2023

5  out of  5
rating by Sami Fanik
"super helfpul. didn't feel like i was getting sold anything. Felt like I was truly getting helped!"
We responded:
"Thank you Sami for your review and kind words! My team’s mission is to help people by guiding & advising them about their auto insurance, life insurance and homeowners insurance versus just selling a product. We appreciate you and welcome you to our agency!"
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Malik Wyche

December 15, 2023

1  out of  5
rating by Malik Wyche
"Never look for insurance here the sales rep are like working in the car dealership . When I just want to drive and Im all about customer service."
We responded:
"Thank you for taking the time to share your feedback. We appreciate your input. We are sorry to hear about your negative experience. We strive to provide excellent customer service, and it's disheartening to learn that we fell short of your expectations. We apologize for any inconvenience this may have caused. Once again, we appreciate your feedback and thank you for bringing this to our attention."
Profile photo of Malik White

Malik White

December 15, 2023

1  out of  5
rating by Malik White
"Let me start off by saying this is by far the worst experience I ever had when looking for insurance. The sales reps are terrible but the one whoms very rude and sarcastic is Charleen harry, she called me and asked if I was looking for new insurance I explained to her I had added my information online and instead I know she wanted to reput in all my information just to get commission. Which I am a Salesman myself. She hung up the phone on me and I called back about 15 times to let her know that was rude and to speak with an manager but instead she let the phone go off the hung and never answered I will go to cooperate and voice my opinion because not a good way to treat a customer. I WOULD STAY AWAY FROM THIS PLACE.Horribile way to want to get a Quote . And understand I don’t even write google reviews but this has to be heard."
We responded:
"Thank You for sharing your feedback and we're very sorry for your experience. Unfortunately in today's day and age there are a multitude of factors that go into a rate quote, thus many pieces of information are needed in order to give you an accurate quote. Perhaps there was a miscommunication or misunderstanding upon asking or gathering this information. We always strive to do our best and will work on improving in this area into the future based on your feedback. Thanks Again!"
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John Shea Sr

December 6, 2023

5  out of  5
rating by John Shea Sr
"Office Staff, AnnMarie and Melissa worked diligently resolving a Claim I submitted resulting in my complete satisfaction. It was complicated by holidays and they stayed with my questions in a most pleasant, professional, and friendly manner. The broker Mr Kalpagian personally engaged and brought about a satisfactory conclusion."
We responded:
"John, my team & I cannot thank you enough for your review & comments! My team puts a lot of effort into proving 100% Customer Satisfaction along with competitive insurance rates. It a pleasure to have customers like you and we appreciate your loyalty & business as well!"
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Ste Ja

October 13, 2023

5  out of  5
rating by Ste Ja
"I have had the pleasure of working with Suzanne for many years and now, most recently, Charleen. Suzanne is so knowledgeable and always guides me for all my insurance needs. I recently had the pleasure of working with Charleen on a NY policy for my father, written in a different office because I didn't realize Ed Kalpagian can write both NY and NJ. She immediately advised best way to handle and helped him complete policy info needed in a day! Overall great office to work with!"
We responded:
"Thank you so much for your review. I pride my office on Suzanne, Charlene and the entire team. They consistently provide the best value through great insurance rates, service and advice. We appreciate you and your review!"
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Frank Shernoff

October 6, 2023

5  out of  5
rating by Frank Shernoff
"After being with Geico for many years, I switched all my coverages (auto, homeowners, and umbrella) to State Farm via Ed Kalpagian's office in Allendale. It is a joy to do business with Ed and staff. Special thanks to Charleen and Melissa. Thank you all so much for your help not only placing my polices, but also with real, personal attention following my recent claim. I'm truly happy to have you on my team - and to be on yours : )"
We responded:
"Thank You Frank! Charleen & Melissa are both valuable members of my team that make it happen every day! We work hard to give the best Value of Insurance Rates and Insurance service to all our clients and we appreciate your review as well as your business!"
Profile photo of Andrew Schneidman

Andrew Schneidman

October 4, 2023

5  out of  5
rating by Andrew Schneidman
"It has been a pleasure working with Suzanne at the Allendale State Farm office. She is thorough and patient and makes the mystifying insurance world very understandable. I feel like I'm in good hands."
We responded:
"Andrew, I’d like to thank you for joining our agency as well as taking the time to give us a review! Suzanne as our Office Manager sets the tone for combining great insurance rates along with superior customer service. We’re fortunate to have her lead our team and i appreciate the recognition she earns! Thanks again for your business."
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Czar Sepe

August 21, 2023

5  out of  5
rating by Czar Sepe
"We’ve been with Ed and his team for a couple years now, and their quality service is superior. We were able to quickly change auto policies with Suzanne, who knew the ins and outs of our family’s plans - and had superb customer service. Looking forward to being with Ed for many more years to come!!!"
We responded:
"Thank you for taking the time to share your experience and for your kind words recognizing our efforts to provide you with the customer care that you deserve, Czar! Susanne goes the extra mile and we truly appreciate your kind words ! We are honored to have earned your trust. It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
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Kristin Klein

July 26, 2023

5  out of  5
rating by Kristin Klein
"Ed is amazing! We have used him for years with all things insurance and not only does he and his staff have amazing customer service, he always saves us money and is attentive to our needs!"
We responded:
"Thank you for the Review Kristin! My Team and I pride ourselves helping costumers like you with better Auto Insurance Rates and Homeowners Insurance Rates!"
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Alex Milne

June 15, 2023

5  out of  5
rating by Alex Milne
"I've truly been pleasantly surprised and impressed at the level of attentive, high quality service I've received in dealing with Suzanne. I had no idea that an insurance agent could be so informative and helpful, enthusiastic and willing to run all the options to find the best deal. As someone buying a home and a car for the first time, having Suzanne walk me through the details of home and auto coverage has been invaluable. Anyone looking for an insurance agent who is thorough, helpful, and responsive should look no further!"
We responded:
"Thank you for taking the time to share your wonderful feedback and kind words about our agency, Alexl! We strive to go the extra mile to provide you with the customer care that you deserve and to have you recommend our services to others is such a compliment to our team especially, Suzanne! It makes our day! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
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Lowell Simpson

June 1, 2023

5  out of  5
rating by Lowell Simpson
"Ed was a great partner in setting up my new insurance policies with state farm. He saved me quite a bit of money and the level of service from Ed and his team has improved. It was a seemless transition done in the matter of days, not weeks!!"
We responded:
"Thanks for the review & kind words! We love to gain customers like you Tara and your family! Please feel free to connect us with friends and family members that we can help provide great insurance rates and service to as well."
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Brendan Renaud

May 12, 2023

5  out of  5
rating by Brendan Renaud
"My experience with Annmarie could not have been more pleasant when setting up auto and renters insurance a few years ago. She has helped me endlessly since then with various policy changes. Everyone else I have interacted with has been great as well. Would definitely recommend."
We responded:
"Thank you Brendan for your rating & review! Our office prides itself on providing the best combination of insurance rates, guidance & service!"
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Joan Warren

May 12, 2023

5  out of  5
rating by Joan Warren
"Excellent people to deal with... kamran zangeneh"
We responded:
"Thank you so much for your review! "
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Rachel Stratton

April 14, 2023

5  out of  5
rating by Rachel Stratton
"Annemarie and Suzanne are the best!"
We responded:
"Thank you Rachel for taking the time to give us a review and your words regarding Annmarie & Suzanne! They both do great work for our customers!"
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Allen Ricafranca

March 3, 2023

5  out of  5
rating by Allen Ricafranca
"Switch Auto & Home Insurance to State Farm. Got better deals and save me a lot $$$. Thank you Suzanne for all your help. Really appreciate."
We responded:
"Thanks for becoming a customer of our Agency as well as the review! Providing the the best Value of Insurance Rates along with great service and guidance is what we do best!"
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liz sadoyan

March 1, 2023

5  out of  5
rating by liz sadoyan
"Always the best personal service! A great and caring all star team!! Thank you for always being there when needed!!! ✅"
We responded:
"Thanks for the review & kind words Liz! Great Service along with competitive insurance rates is what we are about!"
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Teresa Jusis

February 21, 2023

5  out of  5
rating by Teresa Jusis
"I have been a State Farm customer since the sixties when I got my first car. The people at my agents office are always pleasant and very helpful. Recently through my oversight my house policy was cancelled and just by calling them and explaining the problem they reinstated my policy right away. Thank you so much and being so nice about it."
We responded:
"Teresa, Thank you so much for taking the time to give us a review! We appreciate and pride ourselves in providing great insurance rates and service to long term customers like you!"